Non-Returns Management

Managing non-returned Safe Work Packs is critical for operational efficiency and compliance. The SWP Non-returns Report provides tools to identify, prioritise, and resolve overdue pack returns systematically.

Non-returns are Safe Work Packs in the following statuses where the shift end time has passed:

• Awaiting Shift: Authorised packs not yet started despite scheduled shift time
• In Progress: Active packs where the planned shift completion time has been exceeded

1. Navigate to the Reporting Dashboard
2. Select SWP Non-returns Report
3. Apply appropriate filters (team, sponsor, date range)
4. Review identified non-returns by priority

• Shows distribution of non-returns across different teams
• Identifies teams with consistent overdue patterns
• Enables team-specific action planning
• Use for: Team performance monitoring and targeted support

• Individual accountability for specific PICs and COSS
• Personal performance tracking for overdue returns
• Direct contact information for follow-up actions
• Use for: Individual accountability and direct communication

• Focuses specifically on delegate packs requiring COSS involvement
• Isolates packs where COSS is the responsible party
• Streamlines follow-up for COSS-specific issues
• Use for: COSS delegation oversight and accountability

1. Phone Contact: Use direct phone numbers from the report
2. Email Follow-up: Send formal notification of overdue status
3. SMS Alerts: For urgent or critical overdue items
4. Documentation: Record all contact attempts and responses

• Confirm Work Completion: Verify if work is actually finished
• Identify Barriers: Determine what is preventing pack return
• Resource Needs: Check if additional support is required
• Safety Verification: Ensure all safety measures are properly closed

• Guide PIC/COSS through pack return process
• Verify all required signatures and documentation
• Confirm completion of work signoff procedures
• Update pack status to "Returned"

• Assess if planned work is still necessary
• Verify authority to set pack as "Not Required"
• Document reasons for work cancellation
• Update status and notify relevant stakeholders

• Reassess shift timing and resource requirements
• Update pack with revised completion estimates
• Communicate changes to affected stakeholders
• Monitor closely for further delays

• Daily: Review all non-returns for pattern identification
• Weekly: Analyse trends and team performance
• Monthly: Report on non-returns metrics and improvements

• Ensure all PICs understand return requirements and deadlines
• Provide clear instructions for pack return procedures
• Communicate consequences of delayed returns
• Offer support and resources for timely completion

• Average Return Time: Track improvements in pack return efficiency
• Overdue Percentage: Monitor the proportion of packs becoming overdue
• Resolution Time: Measure how quickly overdue items are resolved
• Repeat Offenders: Identify individuals or teams with recurring issues

• Provide additional training for teams with high overdue rates
• Streamline pack return processes to reduce administrative burden
• Implement incentives for timely pack returns
• Share best practices from high-performing teams

• System Access: Verify PICs have proper system access for pack returns
• Mobile Issues: Check mobile app functionality for on-site returns
• Connectivity: Confirm network access at work locations
• Training: Ensure PICs understand how to use return features

• Incomplete Information: Identify missing data preventing pack closure
• Approval Delays: Address bottlenecks in approval workflows
• Documentation Problems: Resolve issues with required signatures or forms
• Resource Constraints: Allocate additional support where needed

• Contact Information: Verify accuracy of PIC and COSS contact details
• Notification Settings: Check alert preferences and delivery methods
• Language Barriers: Provide translation or interpretation support
• Time Zone Issues: Account for different working schedules and locations